Refund and Returns Policy

At April Marketing Store, we strive to ensure that every customer is completely satisfied with their purchase. We understand that there may be instances when you are not entirely happy with the product or service you received. This Refund and Return Policy outlines the terms and conditions under which refunds and returns are handled. By placing an order through our store, you agree to this policy in full.

1. Eligibility for Returns

We accept returns on most physical products purchased through https://aprilmarketing.store, subject to the following conditions:

  • The return request must be made within 30 days of the delivery date.

  • The item must be unused, unwashed, and in its original condition with tags and packaging intact.

  • The item must be accompanied by proof of purchase, such as an order confirmation email or receipt.

Please note: Digital products and downloadable content (such as e-books, software, or guides) are non-refundable and non-returnable unless stated otherwise or if the file is defective or inaccessible.

2. Non-Returnable Items

Some types of goods are exempt from being returned. These include:

  • Gift cards or promotional codes

  • Sale items marked as “final sale”

  • Customized or personalized items

  • Downloadable software products or digital goods

  • Items damaged through misuse or negligence

If an item falls under these categories, we are unable to accept a return or provide a refund.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our support team at support@aprilmarketing.store with your order number, item details, and reason for return.

  2. Wait for our customer service team to review your request and respond with the return approval and shipping instructions.

  3. Carefully pack the product in its original packaging and ship it to the address provided in our return email.

  4. Once received and inspected, we will notify you of the approval or rejection of your return.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged in transit, or incorrect:

  • Please contact us within 7 days of delivery.

  • Send a clear photo of the damaged or incorrect product and the packaging.

  • We will either issue a full refund or send a replacement at no extra cost.

Our team is dedicated to resolving such issues as quickly and fairly as possible.

5. Refund Processing

If your return is approved, your refund will be processed in the following way:

  • A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal, etc.) within 5–10 business days after we receive and inspect the returned item.

  • In case of late or missing refunds, please check with your bank or payment provider first. If the issue persists, contact us at support@aprilmarketing.store.

Please note: Shipping fees (if any) are non-refundable unless the return is due to our error.

6. Exchanges

We allow product exchanges under the following conditions:

  • You received the wrong size or color.

  • You changed your mind and want a different variation of the same product.

Exchanges must be requested within 14 days of delivery and are subject to product availability. Contact support@aprilmarketing.store to initiate an exchange request.

7. Return Shipping Guidelines

When returning items, we recommend:

  • Using a trackable shipping service

  • Purchasing shipping insurance for high-value items

  • Keeping your postal receipt as proof of return

We are not responsible for returned items lost in transit.

8. Refund Exceptions

We reserve the right to refuse returns or refunds under the following circumstances:

  • Returned items are not in their original condition

  • Items are returned after the eligible return period

  • The request is made for products that are non-returnable under this policy

  • The customer has a history of repeated refunds without legitimate reasons

9. Customer Responsibility

It is the customer’s responsibility to:

  • Provide accurate shipping information

  • Read product descriptions before purchasing

  • Contact customer service promptly if there are any issues with their order

  • Retain proof of postage and communication in the return process

10. Policy Updates

April Marketing Store reserves the right to amend this Refund & Return Policy at any time without prior notice. All changes will be posted on this page and become effective immediately upon publication. We encourage you to review this page regularly.

11. Contact Us

If you have any questions, concerns, or feedback regarding this policy or your order, we’re here to help:

📧 Email: support@aprilmarketing.store
🌐 Website: https://aprilmarketing.store

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